FAQ
How do I calculate how many tiles I need to order?
We recommend to calculate your area in square meters (taking away the doors and windows) and then add on approximately 10-15% for waste. If you are going for large tiles/slabs (larger than 600x1200mm) we would advise doing the calculation tile by tile, not by m². Please have a look at our Blog Section (Handy Tips), we have an article with more details.
Can I see the materials beforehand or order samples?
Yes, we supply samples for a large variety of our products.
Any payment for samples will be DEDUCTED upon your Tiles order. We only charge for the transport cost of samples, not the actual material or the process to cut them. This is one of the ways we can keep low selling prices for our clients when they do order tiles from us.
We stock some of our materials in our showroom so you are more than welcome to visit, on an appointment basis only.
For Marble/Natural Stones, please note there are multiple variations. Especially in veined materials a small sample does not help a lot, you need to see the whole slab. IvySpace shares photos of the specific slabs that will be used for a project, something that our clients appreciate a lot. For large projects, we welcome clients to travel with us to our partner quarries abroad.
For Porcelain tiles, it's easier since it is a man made product and merchandise is consistent, i.e. there are no variations. We have a wide range of samples available in our showroom and we can also share photos of the actual material (i.e. not photos from the manufacturer). Or you can simply order a sample from our website and have it delivered to you!
Any payment for samples will be DEDUCTED upon your Tiles order. We only charge for the transport cost of samples, not the actual material or the process to cut them. This is one of the ways we can keep low selling prices for our clients when they do order tiles from us.
We stock some of our materials in our showroom so you are more than welcome to visit, on an appointment basis only.
For Marble/Natural Stones, please note there are multiple variations. Especially in veined materials a small sample does not help a lot, you need to see the whole slab. IvySpace shares photos of the specific slabs that will be used for a project, something that our clients appreciate a lot. For large projects, we welcome clients to travel with us to our partner quarries abroad.
For Porcelain tiles, it's easier since it is a man made product and merchandise is consistent, i.e. there are no variations. We have a wide range of samples available in our showroom and we can also share photos of the actual material (i.e. not photos from the manufacturer). Or you can simply order a sample from our website and have it delivered to you!
Do I need an appointment to view the showroom?
Yes, please kindly arrange an appointment beforehand and give us as much information as possible so we can prepare for your visit.
What is your delivery time frame? Are there any extra costs involved?
Most of our items are delivered within 3 weeks of the order (yes even after Brexit!). Some items are stocked in the UK and therefore the delivery time for these will be shorter - 3 working days.
We have a filtering function available on our website which allows you to filter products by delivery time, depending on your individual needs.
Exact delivery date will be communicated upon order.
We have a filtering function available on our website which allows you to filter products by delivery time, depending on your individual needs.
Exact delivery date will be communicated upon order.
Do you ship worldwide?
Yes, we have already supplied materials to Asia and other parts of Europe. For any deliveries outside of the UK, please contact us and we will provide you with a shipping quote.
What do I do if materials arrive damaged or broken?
We typically insure our shipments. The general condition of your order should be inspected and any obvious damage itemised on the delivery note. Please ensure that the outer packaging is carefully opened so that inspection of the material can be made. Please do not sign as “unchecked” as this may invalidate any future claims. Please notify us of any issues as soon as possible (review carefully our Delivery Terms, at the Footer of our website).
Minor edge chipping and slight imperfections are normal and often tiles that are slightly damaged can be used in cuts. We advise that you order a 10-15% allowance above your actual requirements to allow for potential cuts and wastage.
Minor edge chipping and slight imperfections are normal and often tiles that are slightly damaged can be used in cuts. We advise that you order a 10-15% allowance above your actual requirements to allow for potential cuts and wastage.
How will my delivery be made?
Standard deliveries in the UK are made between 8.30am and 5pm. Should you require a more accurate timescale just contact us and we will aim to arrange it for you.
Deliveries are made kerbside. Please advise us in advance of any access issues. Someone must be available to accept the delivery and sign for the goods as required.
It is important that you provide us with the correct contact number should our partner transport company need to call you prior to delivery.
Please check carefully our Delivery Terms (Footer). These are heavy items so delivery terms are very important.
Deliveries are made kerbside. Please advise us in advance of any access issues. Someone must be available to accept the delivery and sign for the goods as required.
It is important that you provide us with the correct contact number should our partner transport company need to call you prior to delivery.
Please check carefully our Delivery Terms (Footer). These are heavy items so delivery terms are very important.
Do you do kitchen worktops?
Absolutely! Our team have a wide experience in fitting worktops with granite, marble, quartz, quartzite and large Porcelain slabs. We believe we have an edge in sourcing unique materials at the right price while offering a truly personal, bespoke service.
Is it possible to use Marble as a kitchen worktop?
Yes it is! If we do the fitting, our team will use a special protection to seal it. Marble isn’t too difficult to maintain and clean and its able to handle heat, as well as providing a cool food preparation surface.
On the other hand, it is porous so it needs careful handling (especially specific materials) but there are many advantages to it:
1. Colour Options: being a natural stone and quarried all over the world, the colour, shade and veining is different from mountain to mountain; it is extremely difficult to replicate it by using Quartz, Porcelain or any other synthetic material.
2. Timeless Design: Perhaps we are a bit biased but we believe Marble provides a timeless design which will never go out of fashion.
3. Uniqueness: When marble is quarried, they are first cut into large blocks (normally the size of your room) and is then sliced down into thin sheets. Each block is different. So, the chances of your neighbour having the same worktop as you, are very slim!
4. Practicality: Due to its porous surface, marble can be re-polished very easily; unlike Quartz or Granite which require heavy machinery to bring the face up to a sheen finish. Marble can be polished to look brand new in only one day.
Please check our "Handy Tips" section (Footer), we have an article on the topic for further information.
On the other hand, it is porous so it needs careful handling (especially specific materials) but there are many advantages to it:
1. Colour Options: being a natural stone and quarried all over the world, the colour, shade and veining is different from mountain to mountain; it is extremely difficult to replicate it by using Quartz, Porcelain or any other synthetic material.
2. Timeless Design: Perhaps we are a bit biased but we believe Marble provides a timeless design which will never go out of fashion.
3. Uniqueness: When marble is quarried, they are first cut into large blocks (normally the size of your room) and is then sliced down into thin sheets. Each block is different. So, the chances of your neighbour having the same worktop as you, are very slim!
4. Practicality: Due to its porous surface, marble can be re-polished very easily; unlike Quartz or Granite which require heavy machinery to bring the face up to a sheen finish. Marble can be polished to look brand new in only one day.
Please check our "Handy Tips" section (Footer), we have an article on the topic for further information.
Do you offer Quartz, Granite?
Absolutely yes! We work with all major brands of Quartz for kitchen worktops but we do not advertise it in our website since the materials are quite common in the market: Silestone, Neolith, Caesarstone, Compaq etc. There is typically a 10 year warranty with these products, in some cases even 30 years.
Do you offer outdoor solutions for my garden in natural stone or/and Porcelain?
Yes we do! We have a wide selection of 10, 15 and 20mm thick porcelain tiles and natural stones to choose from. Please have a look at our "Handy Tips" section (Footer) for more details.
Do you have waterjet cutting facilities for natural stones?
Yes, we have waterjet cutting facilities which allow us to cut non-standard dimensions, like curves, geometric shapes etc. Please check our "Tailor Made" section on the website and contact us for further advice.
Do you also undertake Commercial work or only Residential projects ?
Absolutely, we have completed work for Jewellery Brands (in the UK and Asia), Restaurants, Hotels, Bars, Offices.
Do you offer Trade discounts?
We are somewhat different in the sense that our business model is centered around offering quality products direct from the manufacturers - cutting out all middlemen. We trust our prices are competitive for a reason. Having said that, it matters a lot to us the size of the order and whether the customer is a “repeat” customer, in which case we do offer further discounts. For large quantity deals, please have a look at our BULK DEALS section under "Offers".
Do you have all the products you can supply listed on your website?
No, this is just a selection of materials we have been sourcing. We typically work based on customer's requests. Customers often send us photos of exactly what they are looking for. We offer a truly bespoke and personalised service.
Do you provide fitting services?
Yes, we do provide a “turn key” service in certain occasions. From concept to sourcing to fabrication to installation. Ensuring peace of mind from start to finish. Please see our Projects section for the quality of our work; we are very proud of all of them!